VP, Customer Experience Management

Requisition Number: 1307

Position Title: VP, Marketing_G01

External Description:

VP, Customer Experience Management 

Monster is looking for a leader of their global Customer Experience Management discipline. This leader will set a vision for 1:1 communications and experiences across Monster’s digital ecosystem. Their team includes a mix of strategy and operational minds – who conceive, execute and analyze communication and engagement strategies for Monster’s job seeker and employer audiences. The ideal leader will have a strong integrated marketing background – ideally in channel planning and CRM-related disciplines – and possesses ability to market across B2C + B2B audiences. 

Responsibilities 

• Sets global vision for digital channel experience across B2C + B2B audiences 
• Guides test plans and supports go-forward strategies by being directly tied to performance data 

• Responsible for all email, text and landing page experiences 
• Leads global team of digital marketers and operations specialists  
• Demonstrates track record of growing performance out of digital marketing channels 
• Advocates for applying martech to support and surround core site experience  
• Develops relationships across analytics, product and tech departments in order to bring omnichannel campaigns to market successfully 

• Manages and tracks internal budget related to martech stack 
• Partners with brand lead to develop a consistent and coherent brand voice across all 1:1 touchpoints 
• Partners with Sales team to develop scoring strategies to support MQL generation goals 
• Partners with Digital Sales team to develop 1:1 strategies that support self-service B2B goals 
• Partners with Customer Service to ensure insights and feedback guide decision-making on communications plans 

• Organizes global team regularly to ensure alignment on priorities 

Job Requirements 

• 12+ years in fast-paced start-up or agency-type settings 

• Strong data management and analysis skills – drawing insights to make data-based recommendations as well as being able to understand and guide CRM data at scale for personalized communications 
• Strong experience working in CRM/martech platforms (Salesforce, Marketo, etc.) 
• Strong experience with Google Analytics or similar reporting platforms 
• Ability to mentor and lead individuals and collective team for career growth and maximum utilization of team 
• Strong storytelling and presentation skills 

• Excellent written and verbal communication skills 
• Excellent project management skills 
• Ability to manage up and down 

About Monster

Monster is a global leader in connecting people to jobs, wherever they are.  For more than 20 years, Monster has helped people improve their lives with better jobs, and employers find the best talent. Today, the company offers services in more than 40 countries, providing some of the broadest, most sophisticated job seeking, career management, recruitment, and talent management capabilities.

Monster continues its pioneering work of transforming the recruiting industry with advanced technology using intelligent digital, social, and mobile solutions, including our flagship website monster.com® and a vast array of products and services.

Accessibility Accommodation

Monster is committed to fostering an inclusive work environment through a culture of diversity, equity, safety, and belonging. Our goal is to make work a happy and productive place for all through transparency and accountability at all levels of our organization. 

If there’s an accommodation you need or prefer as  part of your application, or if you have some feedback for us on ways we can make our process more accessible for all, please send us an email at talentacquisition@monster.com or call 1-800-MONSTER and let us know how we can help! 

Please do not direct any general employment related questions to this email and/or phone number. Please note that only those inquiries concerning a request for reasonable accommodations will be responded to from this email address and/or phone number. 

Monster is an Equal Opportunity and Affirmative Action Employer committed to creating a diverse environment. Qualified applicants will be considered for employment regardless of  Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

 

 

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Community / Marketing Title: VP, Customer Experience Management

Company Profile:

Monster (Randstad Group) is the worldwide leader in successfully connecting people to job opportunities. From the web, to mobile, to social, we help companies find people with customized solutions and we use the world's most advanced technology to match the right people to the right job.

We've made it our mission to help companies find better candidates. And nobody brings more cutting-edge tools to help them do just that than Monster. Whatever their needs are, we have the products and technologies to build a bespoke solution for our clients, to help them find #TheRightFit.

Innovation is the heart of our success... and our future. We're changing the way people think about work, and we're helping them improve their lives and their work performance with new technology, tools and training.

What makes Monster great…

Monster is synonymous with innovation; we are passionate about bringing great people and great companies together. In fact, we are obsessive about it – it’s what we do every day. We believe that the work that we do has a noble purpose... Making people’s lives better.

At Monster, we let people breath, giving everyone the opportunity to shape their destiny and provide the development support that allows them to do so.

Find out more about Working at Monster here: https://www.monster.com/about/working-here/

Location_formattedLocationLong: Weston, Massachusetts US