Customer Experience Specialist With Dutch

Requisition Number: 1341

Position Title: Customer Service Specialist_G01

External Description:

Customer Experience Specialist With Dutch  

We are currently looking to hire a talented Customer Experience Specialist that speaks Dutch on a Full-Time basis for our Brno, Czech Republic office.

In this exciting and fun role, you will be completing tasks in effective ways applying company policies and procedures to resolve a variety of queries.  By demonstrating a customer service excellence mentality and utilising a pro-active approach to communication with both our internal and external customers, you will strive to fulfil our customers’ aspirations and help them in utilizing purchased Monster products, as well as driving traffic to their advertised positions on our website. 

What you will be doing…

• Respond professionally to customer enquiries via email, phone & chat
• Always be willing to go the extra mile to exceed customer expectations
• Conduct customer training sessions to help our customers exercise their products
• Analyse and provide technical troubleshooting where necessary
• Participation with adhoc projects and site testing

What’s essential for you to have…

• Excellent or Native level of Dutch and strong English language
• Excellent communication skills
• Previous related experience in Customer Service
• Computer literacy with the ability to learn customer service software applications
• Technical troubleshooting skills an advantage
• Customer and detail oriented
• Strong team player

What’s in it for you…

• Competitive salary and fantastic benefits package
• 25 days of vacation + 4 sick days + Additional Monster Purple Perk Days off!
• + 4-week allowance to work from abroad per year.
• Flexible working hours with options to work from home
• Company provided Laptop
• A great work life balance
• Discounted gym and wellness membership + Cafeteria Benefits
• Company contribution to a pension fund and life insurance
• Private medical care package + discounted option for family members (Canadian Medical)
• Stock Purchase Program
• Fresh fruits and refreshments in the office
• Chill out zone with leisure time activities, on-site parking, and relocation assistance.
• Job related continuous training and career progression opportunities.

If you are interested in this fantastic opportunity and want to have Monster in your corner, please apply via our career site by clicking on the link below… We’d love to hear from you!

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Community / Marketing Title: Customer Experience Specialist With Dutch

Company Profile:

Monster (Randstad Group) is the worldwide leader in successfully connecting people to job opportunities. From the web, to mobile, to social, we help companies find people with customized solutions and we use the world's most advanced technology to match the right people to the right job.

We've made it our mission to help companies find better candidates. And nobody brings more cutting-edge tools to help them do just that than Monster. Whatever their needs are, we have the products and technologies to build a bespoke solution for our clients, to help them find #TheRightFit.

Innovation is the heart of our success... and our future. We're changing the way people think about work, and we're helping them improve their lives and their work performance with new technology, tools and training.

What makes Monster great…

Monster is synonymous with innovation; we are passionate about bringing great people and great companies together. In fact, we are obsessive about it – it’s what we do every day. We believe that the work that we do has a noble purpose... Making people’s lives better.

At Monster, we let people breath, giving everyone the opportunity to shape their destiny and provide the development support that allows them to do so.

Find out more about Working at Monster here: https://www.monster.com/about/working-here/

Location_formattedLocationLong: Brno, Jihomoravský CZ