Customer Service Representative

Requisition Number: 1496

Position Title: Customer Service Representative_G01

External Description:

Customer Service Representative

Want to be part of Monster’s Government Solutions Team? Come join Monster! We are looking for Customer Service Representative to join our team. This position will be fully remote and will transition to a flexible, hybrid approach in 2022. The Monster Government Solutions team provides phone and email support to HR users and applicants in the governments area. You will train Applicants on how to successfully apply to the Federal Government, and other vacancies, and also train HR Users on the best-practice uses of Monster. This role will cover the 12:00PM - 8:30PM EST shift.

Responsibilities

• Demonstrating excellent call handling skills, with a professional demeanor while adhering to measurable departmental goals for both complex and non-complex calls
• Establishing rapport with customers, making them feel unique and valued
• Having a strong desire to help and take ownership on seeing things through
• Documenting all customer information and communications in CRM system Job

 

Job Requirements

• Must be a US Citizen to be able to obtain Federal Security Clearances, including drug test
• Strong problem-solving skills
• Excellent communication and written skills
• Troubleshoot basic and routine customer issues that are technical in nature
• Ability to multi-task and adapt to changes quickly
• Dependable and flexible to switch shifts with a co-worker, as needed

Preferred Skills/Background

• Knowledge of government hiring process
• Experience with SaaS model
• Leadership and mentoring inclination

About Monster

Monster is a global leader in connecting people to jobs, wherever they are.  For more than 20 years, Monster has helped people improve their lives with better jobs, and employers find the best talent. Today, the company offers services in more than 40 countries, providing some of the broadest, most sophisticated job seeking, career management, recruitment and talent management capabilities.

Monster continues its pioneering work of transforming the recruiting industry with advanced technology using intelligent digital, social and mobile solutions, including our flagship website monster.com® and a vast array of products and services.

Accessibility Accommodation

Monster is committed to fostering an inclusive work environment through a culture of diversity, equity, safety, and belonging. Our goal is to make work a happy and productive place for all through transparency and accountability at all levels of our organization. 

If there’s an accommodation you need or prefer as  part of your application, or if you have some feedback for us on ways we can make our process more accessible for all, please send us an email at talentacquisition@monster.com or call 1-800-MONSTER and let us know how we can help! 

Please do not direct any general employment related questions to this email and/or phone number. Please note that only those inquiries concerning a request for reasonable accommodations will be responded to from this email address and/or phone number. 

Monster is an Equal Opportunity and Affirmative Action Employer committed to creating a diverse environment. Qualified applicants will be considered for employment regardless of  Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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Community / Marketing Title: Customer Service Representative

Company Profile:

Monster (Randstad Group) is the worldwide leader in successfully connecting people to job opportunities. From the web, to mobile, to social, we help companies find people with customized solutions and we use the world's most advanced technology to match the right people to the right job.

We've made it our mission to help companies find better candidates. And nobody brings more cutting-edge tools to help them do just that than Monster. Whatever their needs are, we have the products and technologies to build a bespoke solution for our clients, to help them find #TheRightFit.

Innovation is the heart of our success... and our future. We're changing the way people think about work, and we're helping them improve their lives and their work performance with new technology, tools and training.

What makes Monster great…

Monster is synonymous with innovation; we are passionate about bringing great people and great companies together. In fact, we are obsessive about it – it’s what we do every day. We believe that the work that we do has a noble purpose... Making people’s lives better.

At Monster, we let people breath, giving everyone the opportunity to shape their destiny and provide the development support that allows them to do so.

Find out more about Working at Monster here: https://www.monster.com/about/working-here/

Location_formattedLocationLong: Weston, Massachusetts US