Senior Customer Success Advisor

Location: Weston, Massachusetts, United States

Notice

This position is no longer open.

Requisition Number: 1585

Position Title: Senior Business Process Analyst_G02

External Description:

Senior Customer Success Advisor - Remote

Join Monster in an exciting Customer Success role! We are seeking a passionate professional to join our team as a Senior Customer Success Advisor. In this unique position you’ll combine your superior recruiting expertise, personality for edutainment with a sharp analytical mind. You’ll be a vital part of the customer focused and results driven team responsible for supporting our customer’s onboarding, product adoption, performance analytics, and overall satisfaction with their Monster Solution. Your desire for customer success empowers you to be the voice of the customer and primary resource engaging throughout the entire customer journey, advocating for change and helping customers achieve their business objectives. As a Senior Customer Success Advisor, you’ll be managing our top strategic clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Apply now for a better chance.

Responsibilities

  • Increase customer loyalty, retention and revenue by becoming a trusted advisor.
  • Work with customers to define their measurements of success.
  • Assess customer solutions, identifying root cause of recruiting obstacles, and providing actionable recommendations to improve process, results and return on investment.
  • Create strategic programs that address adoption and performance while driving usage of Monster products.
  • Work cross-functionally to communicate, escalate and resolve customer issues.
  • Offer a consistent customer journey and experience that positively impacts KPIs.
  • Communicate proactively with customers regarding product and program information, and strategic product plans where appropriate.
  • Provide the customer with an array of products that would add value for them, by understanding the customer's business context and challenges, and telling relevant success stories.
  • Review customer usage reports in an agreed upon regular cadence.
  • Monitor leading indicators, take action to ensure customer success.
  • Be the voice of customer. Act as an extension of the customer, being a proactive evangelist between Monster and the customer to accomplish defined objectives.
  • Analyze and determine most effective method of problem resolution by utilizing applicable internal resources.
  • Ability to build data visualizations that effectively communicate the desired results.
  • Collect, validate, and analyze incoming data to track customer performance.
  • Create impactful customer presentations and analytics.
  • Assist Account Manager with solution design.
  • Stay up-to-date with Industry and product changes.
  • Educate, train, and manage customer programs
  • Facilitate customer facing engagements, QBRs, workshops and events.

Job Requirements

  • Bachelor Degree (MBA/Master Preferred)
  • 5+ years’ HR/Recruiting, Management Consulting, Change Management, Customer Success, Training and/or Business Analytics experience.
  • Exceptional problem solving skills. Strong ability to gather & analyze information, define problems and form a plan of action.
  • Cooperative team member proactive in mobilizing people.
  • Must be able to work independently and take ownership of this role.
  • Create and utilize data to generate strategic presentations.
  • Impressive executive presence and communication abilities
  • Resilience and ability to cope effectively under pressure
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Exceptional organizational ability with a very strong attention to detail
  • Extensive working knowledge of Microsoft (Excel, PowerPivot, PowerPoint, Word) and Monster tools.
  • Experience with business intelligence tools a plus.

About Monster

Monster is a global leader in connecting people to jobs, wherever they are.  For more than 20 years, Monster has helped people improve their lives with better jobs, and employers find the best talent. Today, the company offers services in more than 40 countries, providing some of the broadest, most sophisticated job seeking, career management, recruitment and talent management capabilities.

Monster continues its pioneering work of transforming the recruiting industry with advanced technology using intelligent digital, social and mobile solutions, including our flagship website monster.com® and a vast array of products and services.

Accessibility Accommodation

Monster is committed to fostering an inclusive work environment through a culture of diversity, equity, safety, and belonging. Our goal is to make work a happy and productive place for all through transparency and accountability at all levels of our organization. 

If there’s an accommodation you need or prefer as  part of your application, or if you have some feedback for us on ways we can make our process more accessible for all, please send us an email at talentacquisition@monster.com or call 1-800-MONSTER and let us know how we can help! 

Please do not direct any general employment related questions to this email and/or phone number. Please note that only those inquiries concerning a request for reasonable accommodations will be responded to from this email address and/or phone number. 

Monster is an Equal Opportunity and Affirmative Action Employer committed to creating a diverse environment. Qualified applicants will be considered for employment regardless of  Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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Community / Marketing Title: Senior Customer Success Advisor

Company Profile:

Monster (Randstad Group) is the worldwide leader in successfully connecting people to job opportunities. From the web, to mobile, to social, we help companies find people with customized solutions and we use the world's most advanced technology to match the right people to the right job.

We've made it our mission to help companies find better candidates. And nobody brings more cutting-edge tools to help them do just that than Monster. Whatever their needs are, we have the products and technologies to build a bespoke solution for our clients, to help them find #TheRightFit.

Innovation is the heart of our success... and our future. We're changing the way people think about work, and we're helping them improve their lives and their work performance with new technology, tools and training.

What makes Monster great…

Monster is synonymous with innovation; we are passionate about bringing great people and great companies together. In fact, we are obsessive about it – it’s what we do every day. We believe that the work that we do has a noble purpose... Making people’s lives better.

At Monster, we let people breath, giving everyone the opportunity to shape their destiny and provide the development support that allows them to do so.

Find out more about Working at Monster here: https://www.monster.com/about/working-here/

Location_formattedLocationLong: Weston, Massachusetts US

CountryEEOText_Description: US EEO Verbiage